Return & Refund Policy

At Vera Aura, we are committed to delivering high-quality fragrance products. Please read our return policy carefully before making a purchase.

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Returns

Due to the nature of fragrance and incense products, we only accept returns under the following conditions:

• The item must be unused and unopened

• The product must be in its original packaging

• Return request must be made within 48 hours of delivery

To request a return, please contact us with your order number and clear photos (if applicable).

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
We may request photos or videos for verification.

Once approved, we will offer:

• A replacement, or

• A refund (as per eligibility)

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Non-Returnable Items

We do not accept returns for:

• Opened or used fragrance products

• Items damaged due to misuse

• Orders placed during sale/clearance (if applicable)

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Refunds

Once your return is approved and inspected:

• Refunds will be processed to the original payment method

• Please allow 5–7 business days for the refund to reflect

Shipping charges (if any) are non-refundable unless the return is due to our error.

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Cancellation Policy

Orders can only be cancelled before they are shipped. Once dispatched, cancellations will not be accepted.

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Contact Us

For return requests or support, please contact us through our Contact Page or email:

veraaura.fragrance@gmail.com